Café FeelSecure - Frequently Asked Questions

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Is this invasive to my child's privacy?

Can I cap my child's phone usage?
(I don't want huge bills!)

What about my aging parents?
Can I use it for them?

• Is this invasive to my child's privacy?

  Children do have privacy rights, just like adults, although because of their minority status, rights of children are limited. Whether three years old, or 13 or 17, knowing where your child is and what they are doing is a parent's number one priority, and your parental legal right.

  Children are expected to obey their parents and the legal system supports the parent's rights to enforce this (except in instances of parental neglect and abuse). The issue of invading a child's privacy tends to arise in other areas, like with health records or collecting data, and not in parental rights to protect their children.

  Technology, whether GPS or mobile communication, empowers parents because it's not possible to keep children in sight at all times. FeelSecure allows parents to use technology to prevent and protect their children.

• Can I control my child's access to the internet via the phone?

  Absolutely. You don't let your children read just anything, do you? Unless you're there to watch over their shoulders every day to help them stay clear of negative and harmful content, the responsible thing to do is install reliable software controls that you can easily manage.

  With FeelSecure you can block new and existing applications on your child's phone, including the web browser. You control which applications your child can use. Control instant messaging, web browsing, social networking, and all other applications including system applications.

  Equally important is the ability to monitor all incoming and outgoing activities though the phone logs, emails, text messages, camera and sending images, as well as what they are doing on the Internet from the phone.

• Can I cap my child's phone usage? (I don't want huge bills!)

  Our FeelSecure subscription allows you to define when your child can use their phone. For example, you can limit their ability to place and receive calls, emails, and SMS & MMS messages at certain times of the day/night and on certain days of the week. This feature is especially popular as parents can limit the use of phone late at night and during school. Parents can still add up to two numbers that their child can always dial - such as their own phone number or another responsible adult. Additionally we're working on a new feature that will allow parents to limit the number of text messages their child can send daily. Did you know the current record is 182,680 texts a month (that's 4.2 messages a minute - yikes). When we release this new capping feature all our FeelSecure subscribers can start using it - for free.

• What about my aging parents? Can I use it for them?

  FeelSecure is not only for the young, you can use it with the whole family, so long as you are the legal guardian. You can use it if you care for anyone that may have a critical health condition such as Asthma or Alzheimer's, or disabled and lives alone. The GPS system can locate an elderly person who has wandered off and is confused. And the SecureON Panic button feature can help is someone has fallen down and is unable to get up to reach the regular phone to call for help.

  Be aware though, your parents are adults and have complete rights to their own privacy. It is a serious offense in most countries to install software onto a phone which you do not own or have proper authorization to install.

• How much does FeelSecure cost?

  We currently have two versions of FeelSecure: SecureON Complete and SecureON Panic Edition. SecureON Complete is our all-inclusive program with a monthly subscription costs $29.99 a month. SecureON Panic Edition includes our most basic features which turn the smartphone into a full-on alert system with GPS Tracking and Image Capturing, costing $99 per year.

• Will it cause my monthly mobile expenses to increase with the provider?

  The short answer is: probably not - FeelSecure does communicate via SMS messages, so you will be sending and receiving SMS messages when you get data; however, with most plans today this probably will not be an issue. If you are a pre-paid user of phone service however you might need to look into the costs associated with text messages.

• Will it increase my usage time with my mobile provider?

  Probably not significantly, it depends on how you use FeelSecure, if you're calling into your child's phone and listening in on their phone calls it will take up plan minutes just like any traditional phone call.

• Can I keep my existing phone service?

  FeelSecure runs independently from your phone service provider. FeelSecure is installed on your child's phone and is phone specific not provider specific. FeelSecure is currently available for Symbian and will be released for Windows Mobile, Nokia, Apple, and Blackberry devices very soon – stay tuned! Also to note, each version of FeelSecure is supported by various platforms - so you'll need to check to see if your phone is supported by the version of FeelSecure your want.

• Will this work with all phones and providers?

  FeelSecure works on many modern smartphones, it is not provider specific. Once you select a version of FeelSecure you can check to see if your phone is supported.

• Are there hidden fees?

  Absolutely not. FeelSecure is aimed at parents who want to protect and interact with their children via their mobiles, we do not have any hidden fees or costs other than are monthly or yearly subscription rates. You can cancel your subscription at any time.

• Can I put it on the phone without my teenager knowing about it?

  To install any of our FeelSecure products you WILL need to have access to your child's phone for a short time. Once FeelSecure is installed you can select Chaperone Mode. With Chaperone, you can set SecureON to be visible on the phone or invisible, based on your needs and concerns. Chaperone Mode will show an icon on their phone and they will know that you're using FeelSecure. Traditionally Chaperone Mode is best used if you're interested in using the reminders, call minder features, and family scheduling.

• Is this a hidden thing or will it show up and embarrass my child in front of his/her peers?

  Depending on how you run FeelSecure in Chaperone Mode it may be completely invisible on their phone, or completely visible as an icon will appear on their screen. FeelSecure is simply a monitoring, security and scheduling tool, there's nothing to be embarrassed about.

• Do I need to get a high tech (smart) phone for this, or can I use the one my child currently has?

  FeelSecure runs on most smartphones, and will soon be available for Apple's iPhone. If you want to run FeelSecure you may have to upgrade their phone (check our supported phones section). Giving your child a gift of a new phone (with FeelSecure already installed) always goes over well!

• Will I have to sign a new phone contract?

  FeelSecure is not tied to your phone provider; so no - you would not have to sign a new contract. FeelSecure runs independently from your phone provider and is a subscription. You can cancel and restart your subscription at will with no dealings with your provider.

• Do I have to change providers?

  FeelSecure is not tied to your phone or service provider.

• Is FeelSecure something I can tweak to fit my needs, or is it what you see is what you get?

  We have many options you can tailor to your needs; you can select visibility in Chaperone Mode, you can adjust the times of day and days of week your child can text and call. You can set up full control of whom they add to their address book, as well as the numbers they can call. You can also set up individual and family calendars, set reminders and events along with a host of customizable options. FeelSecure is very interactive and responsive to our customer's needs - we have a forum where you can always request additional features and services.

• Is this illegal? /Can I get into trouble for using it? Yes, it's my kid, but do I have the right to use this?

  Parents and legal guardians have the right to know where their children are at all times. This is completely supported by the courts and legal system. It is in fact, neglect and abuse, to NOT know where your child is at all times.

  You want to know they are sleeping safely in their beds at night, that you took them to school and they are safe in classes with adult teachers and supervision, and so forth. It is your parental legal right to know where and what your child is doing.

  As a parent, your priority is to provide for your children, protect them, and help them grow up into responsible adults. We subscribe to open and often communication, clear and understandable family rules, and empowering parents and protecting children with Feel Secure.

• How do I know I can use it?

  FeelSecure only requires that the child's phone be supported. FeelSecure is currently available for on Symbian, with Apple, Blackberry, Nokia and WIndows Mobile in the works. If you take a look on our supported phones page you can see if your child's phone is capable of running FeelSecure.

• Can I use my child's existing phone with FeelSecure?

  FeelSecure typically requires the use of a modern smartphone. If you take a look on our supported phones page you can see if your child's phone is capable of running FeelSecure.

• Does my child's phone device have to have GPS?

  In order to take advantage of our location tracking services (tracking your child on a realtime GPS map) you're phone would need to be GPS enabled, as most modern smartphones already are.

• Is it necessary to purchase FeelSecure for my phone in order to monitor my kids' phones?

  Your subscription provides you with a FeelSecure subscription code. After your purchase you'll receive an e-mail confirmation with next steps. You'll need to have access to the internet as well as your child's phone. Once you've entered your subscription code and child's phone number, FeelSecure automatically installs & downloads onto your child's phone - and that's it. We've made it simple to use and easy to install. You won't need the phone any longer; once installed you can access your account from your parental portal dashboard (a private website where you can see all phone data). So, to recap: No - you don't need to install FeelSecure on your phone - only your child's phone.

• My child doesn't yet have a phone, but I like this idea. I feel better knowing my child has a way to 'reach out'. Is it worth getting my child a phone? Which one should I get?

  If you're about to give your child their first phone it may well be worth giving them FeelSecure as well. Not only do you get unique features such as Panic (in case they ever have an emergency), you also have a host of tools such as shared calendars, reminders, and tools that help you constructively introduce your child to the realms of mobile communication and social networking.

• I'm a busy parent. I don't want my child to feel too abandoned. Will this make him a latch-key kid?

  In fact, FeelSecure is a solution to parents who feel guilty that they cannot be there for their children.

  In this busy world its becoming harder and harder to keep tabs on what the people around us are doing – our system allows you to do just what a parent a generation or so was able to do, have the luxury of watching over our children, making sure they are safe and sound, no matter where they (or you) are.

  And a phone is a way for you to communicate with your child when you have to work late. Not only calls, but text and IM works between you and your child.

  Our system not only allows you to keep a watchful eye over your child, but keep in contact with him. And that's definitely not going to make him feel anything like a latch-key kid!

• Can my child override this? Can my child remove this?

  Once FeelSecure is installed only you can remove it. Your child can wipe their phone of all data but you'll be notified if that happens. They will not have access to the data already stored on your secure web account, and they will not be able to modify FeelSecure's settings.

• What if my child is in another city or country?

  FeelSecure is global, it is not platform or geographic specific. If your child is in England and you're in the US, FeelSecure will work just as if they were right upstairs. Please remember though you will need to have access to your child's phone for the initial installation. If you're unable to do this, you might want to buy your child a new phone and pre-install FeelSecure on it and then give it as a gift!

• If my child is in another city or country, how much will it cost?

  FeelSecure is not geographic specific, you can view all phone data on your web account that is included with your subscription. If your child is overseas only normal SMS rates will apply when you send commands to your child's phone.

• What if the system goes down?

  FeelSecure runs on multiple servers with a threefold backup, are down-time is aligned with some of the best in the business. We take our products seriously and aim at only the highest rate of uptime possible.

• Will it work in all states or in Europe?

  Yes, FeelSecure is not geographic or provider specific. FeelSecure will work on any modern smartphone that is capable of supporting FeelSecure (check our supported phone page). As the parent you can check all phone data from your web account (included with your subscription) regardless of where your child is located.

• I want my child to be safe. But I don't want to be invasive. Is this invasive?

  Like anything, it's as invasive as you want it to be. Sure you have access to email and text and phone records, but just like you have access to your child's diary or journal, you most likely won't be reading it, unless there's very good reason to be.

  The point of sophisticated technology like FeelSecure is not to invade anyone's privacy, but to protect our children, the people who need protecting and the right to a safe world.

  And it does provide a way to keep your child safe – just like 'in the olden days' where parents would forbid their children from seeing bad influences or unsavory types, you have the ability to control those forces by blocking them from contacting your child. This is not invasive, this is exercising your rights as a parent, your role in keeping your child safe from harm.

• How much can I control the phone usage?

  With SecureON Complete you can set limits on the time of day/night and the days of the week your child can use their phone. This is helpful if you want to limit your child from using their phone during school hours or late at night. We have a new feature coming that will also allow you to limit the number of text messages they send each day. When this SMS capping feature is released your subscription will automatically be upgraded to include it.

• How can I be sure this will really help my child? Why should I get this?

  We live in a world where our personal lives are more and more accessible to anyone and everyone. We live in a world where our children have much more freedom than ever before. There are class and group outings and social gatherings that happen on a much more frequent basis than 'back in the day'. At the same time, kids don't even need to leave the house to hang out and socialize with friends as they can easily do so online.

  For a while we have given our children simple mobile phones - even children as young as six - so they can contact us if they're in trouble or need us. But phones have evolved into smartphones, with the ability to send and receive pictures and texts.

  Most of the phones our children use, now and in the future, have internet access, SMS, MMS, IM and email. Yes, using a system where you control their access ability and content - just like you do at home on the computer - is helpful to your child.

  This kind of control keeps you informed, keeps you up to date with your child, and gives you the peace of mind you deserve. While the three different packages have different levels of monitoring, it's up to you to decide how much control you want or need. FeelSecure gives you the ability to choose how involved you want or need to be.

  Child access to email, phone calls, SMS are all privileges but are increasingly becoming a must-have item even for them to socially interact with family and friends. We live in a world where electronic communication is so easy and important. Being able to monitor who your child is in contact with is vital and may just be a life-saver too.

• How do I use the features?

  Your FeelSecure parent portal is a dashboard where you can check all of the phone's data, view GPS location information and interact with ALL of the features of FeelSecure. We feel our web dashboard is the heart of our product and have made it exceptionally interactive. If you need help with a specific feature you can view all feature details on your web account, check in our forum or contact our support desk via e-mail, live chat or phone.

• Can I use a few of the features and not all of them, like the notification feature?

  Sure, you can turn on (and off) any feature that you want.

• How do I take it off the phone?

  When you want to cancel your subscription to FeelSecure simply go into your web account and choose the 'uninstall' feature - an invisible SMS message will be sent to your child's phone and the software will automatically uninstall itself. Then you can cancel your subscription. If you fail to remove FeelSecure before you cancel your subscription we will remind you (at the point you cancel), however if it's left on the phone there is no danger as the phone information simply won't be recorded.

• Can I add other phones?

  Many people use FeelSecure to communicate with their whole family. You might have FeelSecure running on all of your kids phones plus your significant others device. This allows you to locate everyone at once on our real-time Google-style map, and to set family and individual reminders.

• How do I access the parental portal dashboard?

  With your subscription to FeelSecure you'll receive an email with all your account information. There will be a link to your web account where you can view all phone data and change your settings.

• Can anyone else see my child's information and data?

  FeelSecure is completely secure, no-one else will have access to your child's phone data. You choose your own secure password to the web account and as long as you don't share that password then the account will remain secure.

• Is FeelSecure difficult to use?

  FeelSecure is aimed at parents who want to interact, monitor, and secure their child's phone, we have a VERY user friendly interface that is exceptionally easy to use. If you ever run into an issue you can contact our support via e-mail, live chat or a phone call. FeelSecure automatically installs in minutes and is up and running immediately.

• I'm not tech-savvy. Is this a problem?

  If you know how to check your email and type in a web address then you can use FeelSecure. After your purchase you'll receive an e-mail with this code and a website link (www.somelink.com), you'll need to have access to your child's phone enter the web address, plug in your subscription code and the FeelSecure automatically downloads into your child's phone. Waiting for the next step? You're out of luck - that's it, it's that easy to install FeelSecure. Once installed you can access your account from your web dashboard (a private website where you can see all phone data).